Privacy Policy

We collect information about you when you use our services or interact with us. This information includes data you provide directly as well as data automatically collected. Below is an overview of the categories.

Information provided directly

Account information: When you register an account, we store your contact details (e.g., name, email address) and, if applicable, billing information. You may also choose to voluntarily add profile information, such as a profile picture.

Support interactions: Information you provide through our support service, such as problem descriptions, contact details, or screenshots.

Data from digital products: Our applications may collect sensitive information such as location data, audio and video recordings, or usage statistics to ensure the functionality of the products. Details on the types of data collected and their purposes can be found in the Table T1.

Automatically collected information

Device information: We collect technical information about your device (e.g., operating system, browser type, device ID) to ensure compatibility with our services.

Usage data: Data about your activities on our platforms, including visited pages, accessed features, and IP address. This information helps us personalize your experience and implement security measures.

Cookies and tracking technologies: More information on this topic can be found in our Cookie and Tracking Notice.

Processing of sensitive data

For certain features, such as location tracking or video monitoring, we collect sensitive data. This data is processed only with your explicit consent. You can withdraw this consent at any time, although this may limit the functionality of the affected services.

Retention and deletion

All data stored on our servers is subject to a maximum retention period of 30 days, unless otherwise required by law. You can request the deletion of your data at any time by using the functionality in your account or contacting us at privacy@alltracker.org.

TABLE T1: Overview of collected data, their purposes, and affected services.

The way we use the information we collect depends on the services you use, how you use them, and the preferences you have shared with us. Below are the specific purposes for which we use your data.

Processing sensitive data

Before processing sensitive data such as location or camera information through our digital products, we obtain your explicit consent. You can withdraw this consent at any time, although doing so may limit the functionality of certain product features.

To ensure the security of your data, we implement technical and organizational measures, including encryption during transmission and storage on secure servers. These security measures are regularly updated to comply with the latest standards.

How we use your information

Providing services: Your data is used to grant you access to our services, including transaction processing, authentication, customer support, and platform maintenance. We combine information to provide you with a personalized and optimized experience, such as tailoring content or recommendations based on your activities.

Storage and access to your data: Data uploaded through our apps is stored on our servers to make it accessible via your account. In most cases, this information is used solely to provide you with the respective services. In rare instances, this data may be used to prevent fraud or misuse.

Research and development: We analyze how our services are used and gather feedback to improve our products. We test new features with limited user groups before making them available to all users.

Communication: Your contact information is used to inform you about purchases, technical updates, security alerts, or administrative notices. These messages are integral to our services, but in certain cases, you may opt out of receiving them.

Marketing and advertising: With your consent, we send you relevant information about new features, offers, surveys, or events. This communication is based solely on your preferences and consent.

Technical support: We use your data to resolve technical issues, respond to support requests, and improve the quality of our services.

Security measures: Your data helps us monitor suspicious activities, identify security threats, and prevent violations of our usage policies.

With your consent: In cases not explicitly covered, we use your information only with your prior consent, such as for customer testimonials.

Legal bases for processing (for users in the EEA)

For users in the European Economic Area (EEA), we process information only when we have a legal basis under EU law. These bases include:

• Providing services, including support and security measures;
• Legitimate interests, such as research, development, or legal protection;
• Your explicit consent for specific purposes;
• Compliance with legal obligations.

You may withdraw your consent or object to processing at any time. However, please note that doing so may limit the use of certain features or services.

We share the information we collect about you only in ways necessary for our business projects. We never sell your information to advertisers or other third parties.

Sharing with third parties

We collaborate with external partners to deliver, improve, and support our services. This sharing is conducted under strict compliance with our policies to protect your data.

Service providers: We engage specialized third-party providers for tasks such as website and app development, hosting, data backup, payment processing, analytics, and other essential services. These providers have access to your data only to the extent necessary to perform their services. They are contractually obligated to handle your data securely and confidentially and to use it solely according to our instructions.

Links to third-party websites: Our services may contain links to websites or services of third parties whose privacy policies differ from ours. When you provide information to such third parties, it is governed by their privacy policies. We recommend carefully reviewing the privacy policies of any external website you visit.

Social media and third-party widgets: Some of our services integrate social media features and widgets provided by third parties. These features may collect information such as your IP address or the pages you visit and may set cookies to function properly. Your interactions with such features are governed by the privacy policies of the respective providers.

With your consent: We share your information with third parties only when you have explicitly given your consent. For example, we may seek your permission to publish testimonials with your name on our websites.

Compliance with legal requirements and protection of our rights: In exceptional cases, we may share information with third parties when necessary to:

• comply with legal requirements, regulations, or governmental orders, including national security directives,
• enforce our terms of service or policies,
• ensure the security or integrity of our services,
• protect our customers, AllTracker, or the public from harm or illegal activities, or
• respond to emergencies where disclosure is necessary to prevent death or serious injury.

Storage and security of information

We store the information we collect on the Google Cloud Platform, which provides a high level of security and reliability. All sensitive information is encrypted using Secure Socket Layer (SSL) technology during transmission. For more details on how your data is stored and protected, please visit: Google Data Centers and Google Cloud Privacy.

We use Google Firebase Cloud Messaging and Firebase Realtime Databases to transfer data between our dashboards and target devices. These services ensure secure storage and transmission. Only authorized personnel with special access rights can access your account information, and they are obligated to maintain its confidentiality. For more details about Firebase’s security and privacy policies, see here.

Despite all measures, we cannot guarantee absolute security of your data due to the nature of the internet. We recommend using strong passwords and keeping your credentials confidential.

Retention and deletion of data

We retain your data only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. After this period, we delete or anonymize your data. The retention period depends on the type of data and its intended use.

Account information: Information related to your account is stored while it remains active. After deactivation, some data is retained for a limited period to comply with legal obligations, resolve disputes, or improve our service. Data used for development and research is anonymized to protect your privacy.

Query history and content: Data uploaded through our applications, such as queries or files, is retained for up to 30 days. After this period, the data is automatically deleted. Live data transmissions (e.g., screen and audio streaming) are not stored.

Sensitive data: Data such as location, audio, and video recordings are also stored for a maximum of 30 days. You can request early deletion of these data at any time. Data processed via direct connections such as WebRTC is not stored and is handled in real-time only.

Marketing information: If you have subscribed to marketing communications from us, we retain this data until you unsubscribe or we determine that there is no further interest (e.g., no interaction with our emails). Cookies and other tracking data are retained for a limited period from their creation date.

You have various rights and options regarding your data. Below, we explain how you can exercise these rights and any potential limitations.

Your rights: You can:

• Request a copy of your data,
• Object to the processing of your data,
• Request the deletion or restriction of your data,
• Receive your data in a structured, electronic format.

Please note that certain requests may be limited, for example, if they infringe on the rights of other individuals or if we are legally required to retain certain information.

Access and update your data: You can view and update your information in your user account, including your contact details or preferences.

Delete your data: You can delete your account and associated data through your account settings. However, some data may be retained for a limited period due to legal obligations or to fulfill our commitments. After deleting your account, you cannot recreate it using the same login credentials.

Withdraw consent: If you have consented to the processing of your data for specific purposes (e.g., marketing), you can withdraw your consent at any time. This will not affect processing that occurred before the withdrawal. In some cases, withdrawal of consent may limit your use of certain services.

Unsubscribe from marketing communications: You can opt-out of receiving promotional messages by using the unsubscribe link in our emails or changing your settings in your account. However, you will still receive transactional messages necessary for using our services.

Opt-out of personalized advertising: You can opt-out of personalized ads by following the instructions provided by Google AdSense.

Disable cookies: Information about managing cookies is available in our Cookie and Tracking Notice.

“Do Not Track” settings: Some browsers offer “Do Not Track” (DNT) settings that inform websites you do not wish to be tracked. Our services currently do not respond to DNT signals as there is no standardized interpretation of these signals. Alternatively, you can use other tools to manage the collection and use of your data.

Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices, services, or legal requirements. Updates will be published on this page. For significant changes, we will notify you through prominent notices on our service homepages, login pages, or via email.

If you disagree with any changes to this Privacy Policy, you have the right to discontinue using our services and deactivate your accounts as described above.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us through the following methods:

• Submit a request via our Support Area.
• Send us an email at privacy@alltracker.org.